- Introduction
Welcome to Patisserie by Sheila Anne. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, contact us, place an order, request information, or otherwise use our services.
If you have questions or concerns about this Privacy Policy, you may contact us at vip@inbox.sheilaannepastry.com.
- Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us, place an order, request information, sign up for communications, participate in promotions, or otherwise interact with our website or services.
The personal information we collect may include:
Names
Email addresses
Phone numbers
Billing and shipping addresses
Order details
Contact preferences
Payment-related information needed to process purchases
Any other information you choose to provide to us
We may also collect limited technical information through cookies or similar technologies, such as browser type, device information, pages visited, and website usage data.
- How We Use Your Information
We use the information we collect to:
Respond to inquiries and customer service requests
Process and fulfill orders
Send order updates, appointment reminders, customer care messages, promotional offers, and other business communications
Improve our website, products, services, and customer experience
Administer promotions, contests, or special offers
Maintain business records and comply with legal obligations
Prevent fraud, misuse, or unauthorized activity
- Text Message and Email Communications
If you provide your phone number and opt in to receive text messages from Patisserie by Sheila Anne, we may send you customer care messages, order-related messages, appointment or pickup reminders, promotional messages, and other updates.
Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at vip@inbox.sheilaannepastry.com.
You may opt out of marketing emails by using the unsubscribe link included in our emails or by contacting us directly.
- How We Share Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers who help us operate our business, such as payment processors, website hosting providers, email or messaging platforms, order management tools, and customer support providers. These service providers are only permitted to use the information as needed to provide services to us.
We may also disclose information if required by law, legal process, court order, or government request, or when necessary to protect our rights, customers, business, or others.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
- Payment Information
If you make a purchase, payment information may be collected and processed by our payment processor. We do not store full credit card numbers or complete payment credentials on our website unless specifically required for transaction processing through a secure provider.
- Cookies and Similar Technologies
We may use cookies and similar technologies to improve website functionality, understand website usage, and enhance your experience. You can disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.
- Data Security
We use reasonable administrative, technical, and physical safeguards to help protect the personal information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure.
- Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Your Choices
You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable legal and business requirements.
You may opt out of text messages by replying STOP. You may opt out of marketing emails by clicking the unsubscribe link in our emails.
- Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
- Contact Us
If you have questions about this Privacy Policy, please contact us at:
Patisserie by Sheila Anne
Email: vip@inbox.sheilaannepastry.com
Website: sheilaannepastry.com